Terms and Conditions of Let for Glamping The Wight Way Ltd Safari Lodges.
The contract for a short term holiday rental will be between Glamping the Wight Way Ltd. ( referred to as "us" or "we") and the person making the booking and all members of the holiday party ( referred to as "you","your" or "guests"), under the following booking conditions. U.K law will govern the contract. The contract will be subject to these booking conditions, and must be complied with. The person who's name is on the booking form ( referred to as the "responsible person") agrees to take full responsibility for ensuring that all of the following Terms and Conditions are adhered to by all members of the party. The responsible person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. The names, addresses and ages of all members of the party must be shared with the Owners on request. When you submit a booking via our online reservation system, you will receive an automatically generated booking summary by e mail to the e mail address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed by post or email.
Group bookings - It is the right of Glamping The Wight Way to refuse group bookings if we feel that this may be of detriment to other guests staying on the site. We do not accept hen or stag groups, however we will consider these bookings when the whole of the site is reserved. If you wish to book the whole site please call or email us as this cannot be done on our online booking system. We will be happy to discuss your requirements or special occasion. We are a family friendly clamp site with many of our guests being young children, so we ask that guests keep noise to a minimum after 10.30pm and before 8am, in consideration of others.
Arrival & Departure - Our check in time is between 4 - 7pm as it is very important to plan to arrive at the site during daylight. Arriving and settling in to your canvas lodge will take some time, from unloading your luggage to going through the welcome and safety briefing including the operation of the wood burning stoves, as we are off-grid it is necessary to do this during daylight hours. We would like to have the wood-burners fired up ready for your arrival so please let us know when you have boarded the ferry. As both wood burners take about half an hour to heat up, this will give us enough time to heat up the oven & hot water ensuring a warm welcome. We will issue guests with the gate code, safe code and keys to the lodges on arrival, so again, please let us know when you have boarded the ferry to ensure that we are there to greet you. We ask that guests keep noise to a minimum after 10.30pm and before 8am, in consideration of others. On departure you are requested to strip the beds and leave the accommodation in a clean and tidy condition. This is the best way to ensure you have gathered together all of your belongings. Please washing up, empty all bins & put them in the outside bins. You are required to ensure that the oven, kadai fire bowl & bbq are clean. There is a keydrop box in which you can leave the lodge keys.
Food Deliveries - We cannot take any food or other deliveries due to our location and vehicular access arrangements.
Smoking, Fires & Naked Flames - BBQ & Kadai Fire Bowl. Smoking or e-cigarettes are not permitted within the lodge or deck. Please do not leave the firebowl or bbq unattended. The firebowl/bbq should remain in the dedicated specifically designed area. No barbecues, kadais or fires are permitted on the decks or within 4 metres of the canvas lodges. It is not permitted to use any form of naked flame for example; Chinese lanterns, candles, fireworks, flares etc except the provided kauai fire bowl/bbq and wood burners. We are located on a working farm with livestock, farm buildings and hay stores closeby.
Number Of Persons Using The Lodges - For insurance reasons, no more than the maximum number of persons stated on the Glamping The Wight Way Ltd website can occupy the lodge (6 - 8) unless by prior arrangement with the owners, in which case there will be an additional charge at the owner's discretion. We reserve the right to refuse admission if this condition is not observed. Any persons other than members of your party must not use the facilities at Glamping The Wight Way.
Security Deposit - We reserve the right to hold security deposit of £200 per booking to cover any loss, damage or exceptional soiling of the lodges, site, meadow, equipment, fixtures, fittings etc that may occur during your stay (we would not charge you for the odd glass or plate). This will be held when the balance is paid.
Bed Linen & Towels are provided but you will need to bring your own outside/beach towels. Please note that you should bring linen, protective pads & spares for baby cots in all cases.
Dogs & Pets - We are unable to accept any dogs or pets due to the terms of our lease on the working farm.
Drones, Kites or Similar - These can not be operated in the field where the safari lodges are located as there are overhead electricity cables.
Complaints & Queries - If you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We do not live on the farm, but we are always nearby and will do our best to resolve any problem. We are contactable during 9am - 7pm on 07585 956141 or by email using firstname.lastname@example.org.
General - In the event that any individual term or clause stated in these terms and conditions of let is not permissible by law, the remainder of the agreement shall remain valid.
Payment can be accepted by credit/debit card (2.29% charge), cheque or bank transfer. Bookings are confirmed on receipt of the booking form and receiving the booking deposit of 30% of the holiday cost. The balance of the rental will be due for payment 42 days before the arrival date; you will be sent email notification that the balance is due. At this point, the Security Deposit of £200 will be applied to cover any loss, damage or exceptional soiling of the lodges, site, meadow, equipment, fixtures, fittings etc that may occur during your stay (we would not charge you for the odd glass or plate). We reserve the right to cancel a booking where payment has not been received 42 days before the commencement date, in which case the booking deposit is forfeit. If the booking is made within 42 days of the arrival date then payment will be due in full. No entry to the lodges will be allowed without payment, in full, being cleared beforehand. Once you have a confirmed booking ( i.e the booking deposit has been paid and processed), you are responsible for the full rental cost even if you subsequently cancel. We recommend you take our your own holiday cancellation insurance.
Cancellations must be immediately notified to us by e mail. If we are able to re let your dates, we will refund you the final letting price (which may be less than you paid) less an administration fee of £50. If we are unable to re-let, you remain responsible for the full rental cost and there will be no refund under any circumstances. Cancellation Insurance is not compulsory but we strongly recommend such insurance to protect against the cancellation penalty.
Circumstances Beyond The Control Of The Owner ( Force Majeure) - If for any reason WE have to cancel your booking in advance due to circumstances beyond our control for example fire , flood , exceptional weather conditions, epidemics, destruction/ damage to the property (force majeure), you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons, you will be refunded part of the booking fee based on the time remaining of the booking. This will be the full extent of the liability of the owners. No additional compensation , expenses or costs will be payable.
Liability - As far as the Law allows, Glamping The Wight Way Ltd, it's employees and representatives shall not be liable to you or your party for loss, damage or injury to you or any of your party or you/ their property or vehicles as a consequence of this agreement or the occupancy following thereon. You indemnify Glamping The Wight Way Ltd against loss, damage or injury sustained to the lodges and site , or any persons as a result of any breach of these conditions or arising from the fault of you or any members of your party.
Assumption of Risks - You will be staying on a working farm with live animals and potentially dangerous farm equipment amongst other hazards. Whilst we take great care to keep you safe, accidents can happen and we are not held responsible for such accidents (to the greatest extent permitted by law). It is your responsibility to supervise any children. Animals should not be fed, touched or disturbed. If you notice that any equipment looks faulty and/or unsafe you must inform us as soon as possible. We strongly recommend that you take out travel insurance against the risk of accidents and your stay being cut short.
Right Of Entry - We shall be allowed reasonable right of entry to the lodges at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. We would contact you to make arrangements in such circumstances unless it was deemed an emergency.
Accuracy Of Details - The website is as accurate as possible but cannot be warranted, nor do the descriptions form any contract. Whilst every effort is made to ensure accuracy of property details, descriptions and images, the facilities and services may alter. We reserve the right to alter improve any of the subjects without notice. The booking agreement confers the right to occupy the lodges for the agreed period only. We reserve the right to charge for overstays. You undertake to use the lodges solely for their purpose of self catering accommodation and to accept the owner's right to refuse access to the accommodation to any person, whether the responsible person or guest of the responsible person, deemed unsuitable. Causing a nuisance or disturbance to neighbours or any unreasonable behaviour may result in the owner requiring the responsible person or their guests to leave the site.
Information Collected - We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website. Visitors interested in requesting more information can provide contact details via a fill-in form. Visitors cannot be contacted unless such information is given. Visitors are also invited to give additional company information but a decision not to do so does not affect any subsequent negotiations or discussions. We are committed to ensuring the best standards of practice in all our activities. Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.
Use of Information - The information collected will be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform us at any time if you no longer require such information to be sent. If you provide your email address to us, you agree that we may send information to you by email in relation to our Services and in relation to any new services, initiatives or events. You will have the opportunity to unsubscribe from any such emails at any time. We will share your details with our booking system, SuperControl for the purpose of them delivering their service to us. For example they provide a verified reviews service called UpFrontReviews and we may ask them to send you an email invitation to submit a review about your stay. We will NEVER sell your details to any third party. You consent to us providing your details to SuperControl in this way. You will have the opportunity to unsubscribe from any such emails at any time.
Data Security - We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data.
Integrity Data - We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.
Children - Our website is not targeted at children but in any event personal information will not knowingly be collected from children under fourteen years without parental consent. Enforcement Any queries relating to our collection or use of personal information should be addressed to email@example.com.